JetJoin
    JetJoin
    Terms

    Terms of Service

    Rules for using the JetJoin platform: fees and commissions, payments, verification, order cancellation and liability.

    JetJoin Platform

    Mirzagaly LLP | BIN: 200340013995

    Last updated: October 8, 2026

    1. General Provisions

    1.1. These Terms of Service (the “Terms”) govern the use of the JetJoin platform owned by Mirzagaly LLP (the “Platform”, the “Operator”, “JetJoin”).

    1.2. By using the JetJoin app, the user confirms their acceptance of these Terms. If you do not agree with the Terms, stop using the platform.

    1.3. Platform operator: Mirzagaly LLP, BIN 200340013995, 99E Kali Nadyrov St., Karagaily microdistrict, Nauryzbay district, Almaty, 050069, Republic of Kazakhstan. Email: support@jetjoin.app, website: jetjoin.app.

    2. Description of the Service

    2.1. JetJoin is a mobile marketplace platform that connects Senders of parcels with Travelers (Couriers) who are already flying on the required route. The Platform organizes P2P delivery of parcels on Travelers’ flights; the delivery time depends on the flight schedule and the parties’ agreement and is not guaranteed by the Platform.

    2.2. The Platform provides the following features:

    • posting parcel delivery requests;
    • searching for and matching Travelers by route;
    • identity verification of participants (KYC);
    • communication between users via the built-in chat with automatic message translation;
    • photo recording of parcel contents and automatic comparison of the acceptance photo with the Sender’s photo;
    • delivery status tracking;
    • organizing and processing payments between the parties;
    • reminders to the Traveler about the departure and the need to arrange the parcel handover;
    • cancellation of accepted requests and calculation of late cancellation compensation.

    2.3. The built-in automatic chat translator is an auxiliary tool; the Platform does not guarantee the accuracy of translation. Users are advised to reconfirm the essential terms of the parcel handover.

    3. The Platform’s Role in Payments

    3.1. JetJoin acts as the organizer of payments between Senders and Travelers. The Platform accepts payment from Senders, withholds its commission and transfers the reward to Travelers.

    3.2. Moment of charge: payment is charged to the Sender’s card after the Courier enters the confirmation code received from the Sender and taps “Confirm delivery” in the app.

    3.3. Full terms of service for each category of users:

    • For Senders: jetjoin.app/terms-sender
    • For Travelers: jetjoin.app/terms-courier

    4. Fees and Commissions

    4.1. Fees for Senders:

    • Platform commission: 15% of the delivery price
    • Example: for a delivery priced at 10,000 ₸ → commission 1,500 ₸ → total payable 11,500 ₸
    • Moment of charge: after the delivery is confirmed with the code
    • Currency: Kazakhstani tenge (KZT)
    • Minimum delivery price: 10,000 ₸

    4.2. Fees for Travelers:

    • Platform commission: 10% of the reward
    • Example: for a reward of 10,000 ₸ → commission 1,000 ₸ → you receive 9,000 ₸
    • Payout: automatically, immediately after the delivery is confirmed; the time it takes to reach the card depends on the payment provider and the issuing bank

    4.3. Current fees are always available in the app under “Payment method” → “Fees”.

    5. Payment Methods and Security

    5.1. Accepted payment systems: Visa International, Mastercard Worldwide, Apple Pay, Google Pay.

    5.2. Linking a card:

    • The Sender links a bank card in the “Payment method” section of the app.
    • Card data is protected by tokenization — the actual card number is not stored on JetJoin servers.
    • A secure digital token is used instead of the card number.

    5.3. Payment protection:

    • 3-D Secure — additional confirmation by the card-issuing bank.
    • PCI DSS — payments are processed by the certified provider Freedom Pay.
    • HTTPS/TLS — encryption of all transmitted data.

    5.4. Delivery confirmation procedure: the Courier enters the code received from the Sender in the JetJoin app. Once the code is confirmed, the funds are automatically charged to the Sender’s card.

    6. Payment History

    6.1. All transactions are available to the user in the “Payment history” section of the mobile app.

    6.2. The payment history shows the date and time of the transaction, the amount, the payment status and the order number.

    6.3. Payment statuses: new, processing, successful, failed, cancelled, refund.

    6.4. Order cancellation compensations are shown in the payment history labelled “Compensation for cancellation of order No. …”: as a charge for the payer and as income for the recipient. Compensation statuses: new, charging, charged, charge failed.

    7. Registration and Account

    7.1. To use the platform, the user must create an account and complete identity verification (KYC) through the Sumsub service.

    7.2. The user undertakes to:

    • provide accurate information during registration;
    • not share access to the account with third parties;
    • comply with the laws of the Republic of Kazakhstan and other applicable jurisdictions.

    7.3. Upon registration, the user accepts these Terms, the Offer for Senders or the Offer for Travelers (depending on the role), and the Privacy Policy.

    8. Identity Verification (KYC)

    8.1. JetJoin requires all users to complete KYC/AML verification.

    8.2. Verification may require an identity document, a biometric check (selfie/liveness) and other documents upon request.

    8.3. Creating requests and making payments is unavailable without verification.

    8.4. JetJoin may refuse service if fraud or the provision of false information is suspected.

    9. Order Cancellation, Compensation and Refunds

    9.1. A refund is possible in the following cases:

    • The Traveler did not complete the delivery and the parcel was returned to the Sender.
    • The request was cancelled before the Traveler accepted it.
    • A technical error occurred (double charge).

    9.2. To request a refund, email support@jetjoin.app with the order number, date, amount and reason.

    9.3. Timeframes: review — 5 business days, refund to the card — 5–10 business days.

    9.4. Detailed refund rules: jetjoin.app/refund-policy

    9.5. An accepted request (one the Traveler has confirmed they are ready to deliver) may be cancelled at the request of either party; the cancellation takes effect once the other party agrees. Cancellation before the request is accepted and at the price negotiation stage is free of charge.

    9.6. If a party requests cancellation of an accepted request less than 6 hours before departure (including after departure), it pays the other party compensation: 50% of the request amount for amounts up to and including 20,000 ₸, and 10,000 ₸ for amounts over 20,000 ₸. The request amount is the agreed delivery price excluding the Platform commission. The time is counted from when the request is sent, not from when the other party agrees.

    9.7. Before the request is sent, the app shows the compensation amount and asks for confirmation; the confirmed amount does not change. The compensation is charged automatically to the payer’s linked card once the other party agrees and is paid to the other party’s linked card in the share set by the Platform (currently 100%).

    9.8. If the compensation cannot be charged (including when no card is linked), the cancellation remains in effect, the debt is recorded against the payer and the charge is retried.

    9.9. No compensation is charged for cancellations made by a Platform administrator or for forced cancellations. A cancellation request rejected by the other party is passed to support and does not give rise to compensation.

    9.10. Detailed terms are set out in the Offer for Senders (section 6) and the Offer for Travelers (section 8). Current compensation parameters are shown in the app under “Cancellation rules”.

    10. Restrictions on Use

    10.1. The user undertakes not to use the platform for:

    • transporting prohibited items (drugs, weapons, explosives, sanctioned goods, etc.);
    • illegal activity and fraud;
    • circumventing customs requirements;
    • violating the rights of third parties.

    10.2. The full list of items prohibited for transport is given in the Offer: jetjoin.app/terms-sender

    11. Fraud Prevention and AML/CFT

    11.1. The Platform applies the following security measures:

    • mandatory KYC verification of all users;
    • monitoring of suspicious transactions;
    • limits on transaction amounts and numbers;
    • automatic comparison of the acceptance photo with the Sender’s photo and manual review by a moderator in disputed cases;
    • anti-fraud monitoring by the payment provider Freedom Pay.

    11.2. If suspicious activity is detected, the Platform may suspend transactions, request documents or pass information to the competent authorities.

    12. Liability

    12.1. JetJoin is not liable for:

    • the quality and safety of the parcel during delivery;
    • delays caused by airlines, customs or force majeure;
    • the actions of platform users.

    12.2. The Platform’s maximum liability is limited to the commission amount for the specific transaction.

    12.3. The allocation of liability between the Sender and the Traveler is governed in detail by the respective Offers.

    12.4. Automatic photo checks (including those using artificial intelligence) are auxiliary, do not guarantee the absence of prohibited or restricted items and do not release the Sender and the Traveler from liability for the parcel contents and compliance with the law.

    13. Account Suspension

    13.1. JetJoin may suspend an account in the event of:

    • a breach of these Terms or the Offers;
    • justified complaints from other users;
    • suspected fraud;
    • a violation of the law.

    14. Intellectual Property

    14.1. All rights to the JetJoin platform, including design, logos, software and content, belong to Mirzagaly LLP.

    15. Termination of Use

    15.1. The user may stop using the service and delete their account at any time via Profile → Account details → Delete account.

    15.2. JetJoin may stop providing the service if these Terms are breached.

    16. Governing Law and Disputes

    16.1. These Terms are governed by the laws of the Republic of Kazakhstan.

    16.2. Claims should be sent to support@jetjoin.app. Review period — 30 days.

    16.3. If a dispute cannot be settled, it is resolved in court at the Operator’s location.

    17. Changes to the Terms

    17.1. JetJoin may change these Terms by notifying users through the app at least 7 days before the changes take effect.